Microsoft Dynamics 365 Customer Engagement
Give every team one connected view of your customers.
Consolidate End-to-End Customer Journeys
A customer may start with marketing, work with sales, call customer service, or eventually need someone in the field. When those interactions live in separate systems, your employees have to piece together what happened.
Microsoft Dynamics 365 CE connects customer information and workflows across departments, so each team has more context to do their part.
Empower your teams to get the most out of every customer interaction.
Turn Customer Relationships Into Opportunities
Give your sales team better visibility into leads, accounts, conversations, and opportunities. Dynamics 365 Sales helps teams prioritize promising prospects, automate repetitive work, understand relationship health, and keep opportunities moving forward.
Build More Relevant Customer Journeys
Use customer data to segment audiences, personalize outreach, nurture leads, and understand how people engage with your business. Dynamics 365 Customer Insights connects campaign activity with the broader customer relationship instead of operating from an isolated marketing database.
Service Teams Have Context for Faster Support
Centralize cases, customer history, knowledge, queues, and service activity so agents spend less time searching for information. Dynamics 365 Customer Service supports omnichannel interactions and automates case workflows while keeping customer information accessible to the people handling the relationship.
Carry the Customer Experience Into the Field
Connect work orders, scheduling, dispatching, customer information, and technician activity. Dynamics 365 Field Service can also use equipment data and IoT capabilities to support proactive maintenance rather than waiting for equipment problems to become disruptions.
Dynamics 365 CE Support Enhanced with AI
AI added for a faster and more cohesive customer experience.
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Sellers Stay Focused
Surface customer context and reduce administrative work so sellers spend more time with opportunities.
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Customer Data is More Useful
Use AI-supported insights to better understand engagement and inform customer journeys.
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Faster Context
Customer service agents understand customer history and the information surrounding a case quicker.
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Support Teams in the Field
Make work order and customer information easier for technicians and dispatchers to use.
Maximize Your Investment with
Our Dynamics 365 Expertise
Sales, marketing, customer service, and field teams prefer Centre's Dynamics 365 CE implementation and support services because we help them get more value from their customer data and technology.
What makes our Dynamics 365 CE services better
Upfront Reporting
Recommendations and visibility into how current modules will translate to a new system.
Clear Pricing
All-in-one monthly price includes software, backups, data security, upgrades, and Microsoft expertise.
Rapid Production
Project implementation will start promptly following your personalized kickoff meeting.
Operationally Tested
System and end user testing to ensure smooth integration.
24x7 Support
Go-live with personalized support ready to assist as needed!
Personalized
Service
We get to know your business and people for a true partnership that fits how your business actually works
Local
Touch
Familiar faces in your community, staying engaged and working alongside you through every technology challenge
Enterprise
Experience
People, processes, and AI-enhanced technology that adapt to evolving cybersecurity and IT demands
Microsoft Dynamics News + Insights
Learn how cloud-based services like Microsoft Dynamics 365 helps your business thrive.
